Refund policy

We have a 14-day exchange policy, which means you have 14 calendar days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at ourdesertflora@gmail.com. Please ship all returned items to Our Desert Flora 620 E Constance Way Grantsville, UT 84029. Items sent back to us without first requesting an exchange will not be accepted and will be marked "Return to Sender".

You can always contact us for any return question at ourdesertflora@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.